At Triplara, we take your privacy seriously. This Privacy Policy explains how XploreAll Internet Private Limited (“Triplara”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you visit our website, use our mobile applications, or interact with any of our services.

1. Scope of This Policy

This policy applies to the following Triplara products and services, whether accessed through the website, mobile app, web app, or any connected experience:

• Triplara India App
• Triplara Music
• Triplara Experiences
• Triplara Activities
• Triplara Flights
• Triplara AI
• Triplara Stories
• Any related booking, discovery, media, community, rewards, or support features

2. Information We Collect

We collect information in three main ways: information you provide, information collected automatically, and information received from third parties.

Information you provide directly

• Account details such as name, email address, phone number, password, profile photo, and login credentials.
• Booking and travel details such as passenger names, travel dates, destination preferences, trip notes, and itinerary selections.
• Payment-related information such as billing details, transaction identifiers, and limited payment metadata. We do not store full payment card details unless explicitly handled by a compliant payment provider.
• Content you submit, including reviews, posts, stories, comments, photos, videos, audio, destination uploads, chat messages, and AI prompts.
• Support communications, feedback, survey responses, and any information you choose to share with us.

Information collected automatically

• Device information such as device model, operating system, app version, browser type, language, and unique identifiers.
• Usage data such as pages viewed, searches, taps, clicks, session duration, referring URLs, and feature interactions.
• Location information, including approximate location derived from IP address and, if you permit, precise location from your device to support nearby suggestions, route features, weather, and travel experiences.
• Diagnostic data such as crash logs, error reports, performance data, and network activity.
• Cookies, pixels, SDKs, and similar technologies used on the website, app, and marketing pages.

Information from third parties

• Identity or profile data from sign-in providers such as Google, Apple, or other supported login methods.
• Booking, flight, hotel, activity, or travel content from partners, suppliers, and service providers when you choose to connect or purchase through them.
• Publicly available content, social integrations, and referral sources.

3. How We Use Information

We use information to operate Triplara and improve the experience across all of our services. This includes:

• Creating and managing accounts, profiles, and preferences.
• Processing bookings, reservations, confirmations, cancellations, changes, and travel-related requests.
• Delivering Triplara Music, Experiences, Activities, Flights, AI, Stories, and India App features.
• Personalizing recommendations, trip suggestions, nearby discovery, and content ranking.
• Running Triplara AI features, including responding to prompts, generating summaries, and improving relevance and safety.
• Providing customer support, service notices, and booking communications.
• Sending transactional messages, alerts, receipts, itinerary updates, and important account notices.
• Preventing fraud, abuse, spam, and unauthorized activity.
• Measuring performance, analyzing app usage, debugging issues, and improving our products.
• Complying with legal obligations, enforcing our terms, and protecting rights, property, and safety.

4. Triplara AI

When you use Triplara AI, your prompts, uploads, text, and related interaction data may be processed to generate responses, recommendations, summaries, or other outputs. We may also use conversation data to maintain the session, improve quality, and keep the service safe.

• Do not submit sensitive personal information unless it is necessary for the feature you are using.
• AI outputs can be inaccurate, incomplete, or outdated. You should review important travel or booking information before relying on it.
• We may apply automated safety filters, abuse prevention systems, and content moderation to AI interactions.

5. Triplara Stories, Music, and Community Content

If you publish or share stories, audio, photos, videos, comments, reviews, or other public content, that content may be visible to other users and, depending on the feature, to the public or to people you choose to share it with.

• Public or shared content can be viewed, copied, saved, or redistributed by others.
• We may moderate, remove, or restrict content that violates our policies or applicable law.
• If you connect contacts, social accounts, or sharing tools, those services may separately collect or process data under their own policies.

6. Cookies and Similar Technologies

We use cookies, local storage, SDKs, and related technologies to remember your preferences, keep you signed in, analyze traffic, understand feature usage, and improve the Services.

• Essential technologies are needed to make the Services work.
• Analytics technologies help us understand usage and improve performance.
• Preference technologies remember language, layout, and saved settings.

You can control cookies through your browser or device settings, but some features may not function properly if certain technologies are disabled.

7. Location Information

Some Triplara features depend on location data, such as nearby discovery, maps, route guidance, weather, travel suggestions, and localized content. If you grant permission, we may collect precise location from your device.

• You can disable location access in your device settings.
• Disabling location may limit route, nearby, and personalization features.
• We may also use approximate location from IP address for security and service delivery.

8. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers that help us host, store, analyze, secure, communicate, process payments, manage bookings, or deliver customer support.
• With travel, flight, activity, experience, accommodation, media, or payment partners when needed to complete the service you requested.
• With other users or the public when you intentionally post or share content that is designed to be visible to them.
• With affiliates and group companies under common control, where needed for internal operations and product delivery.
• In connection with a merger, acquisition, financing, restructuring, or asset transfer.
• When required by law, legal process, government request, or to protect rights, safety, or security.

9. Payments and Bookings

When you make bookings or purchases through Triplara Flights, Experiences, Activities, or other paid services, we may share necessary details with payment processors, travel suppliers, operators, and service partners to complete your request, prevent fraud, issue invoices, or provide support.

• Payment providers may collect and process payment details under their own policies.
• Travel partners may require certain identity or booking details to fulfill reservations.
• Refunds, cancellations, changes, and dispute handling may require us to retain transaction records.

10. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Account and profile data are kept while your account remains active and for a reasonable period afterward.
• Booking and transaction records may be retained for legal, tax, audit, and dispute-resolution purposes.
• Backups and logs may persist for a limited period after deletion.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

• We encourage you to use strong passwords and protect your device.
• Please notify us promptly if you suspect unauthorized access to your account.

12. International Transfers

Your information may be processed and stored in India or in other countries where we or our service providers operate. Privacy laws in those locations may differ from those in your jurisdiction.

Where required, we take steps to help protect information transferred across borders in a manner consistent with applicable law.

13. Your Rights and Choices

Depending on where you live and how you use Triplara, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent.

• You can review and update many details in your account settings.
• You can disable optional permissions such as location, camera, microphone, or photo access through your device settings.
• You can opt out of non-essential marketing messages where applicable by using the unsubscribe or preference controls we provide.

14. Children’s Privacy

Our Services are not intended for children who are below the minimum age required by applicable law to create an account or use the Services without parental consent. We do not knowingly collect personal information from children in a manner that violates applicable law.

If you believe a child has provided us with personal information without appropriate consent, please contact us so we can review and remove the information where required.

15. Third-Party Links and Services

Our Services may link to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties, and their policies govern how they handle your information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational needs. We will post the updated version on this page and revise the “Last updated” date above when changes are made.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact XploreAll Internet Private Limited through the contact details published on Triplara.com or through the support options available inside the Triplara apps and services.